Customer Service

We’re there for our customers, around the world

For RECARO Aircraft Seating, providing the best service and the most competent advice for our customers and partners is our goal, as well as the standard of performance we hold ourselves to. The company is available to perform a variety of services that include modifications, repairs, replacement part logistics, replacement seats, refurbishment and consulting. As one of the few manufacturers of premium seats, RECARO Aircraft Seating offers all of these services from a single source.

RECARO’s customer support department’s technology and logistics center is based in Schwäbisch Hall, Germany. To be closer to its customers and partners, our company offers local service on every continent, either through our own service centers or through our sister companies. Local sales and distribution partners are also included in our worldwide service network. RECARO Aircraft Seating offers its customers and partners service on location, in-region, or for larger overhaul and maintenance work, in our own production facility in Schwäbisch Hall. For all of our work, we draw upon our very experienced technicians and engineers. In logistics as well, RECARO Aircraft Seating uses the best solution to be able guarantee a sustainable competitive advantage in the world market to our customers and partners.

Nevertheless, should there be reason for a claim or complaint, customer service remains the customer’s first choice. All inquiries will be handled in competent, customer-oriented way and as quickly as possible. The RECARO workshops are officially certified maintenance facilities for seats and seating components according to EASA Part 145 and FAR 145. Throughout the life cycle of a seat, RECARO Aircraft Seating customers can rely upon a high level of service from the seating specialist and can rest assured that all solutions they receive are certified and recognized by the relevant authorities.